Terms & Conditions

Please read these Terms & Conditions before using www.cosypals.com. By using the website or placing an order, you agree to these terms. Nothing in these terms affects any statutory consumer rights that cannot legally be excluded.

1. Company Information

The website is operated by EKIM ECOM LTD, trading as CosyPals, company number 16899661. Registered office: 4 Raven Road, Unit 1c3-988, London, United Kingdom, E18 1HB. Email: ecomekim@gmail.com.

2. Products, Prices and Orders

CosyPals reserves the right to change products, prices and website content at any time. Product colours and appearance may vary slightly due to screen settings, lighting or reasonable manufacturing differences.

Customers are responsible for providing accurate and complete order and delivery information. Orders are subject to payment authorisation, product availability and acceptance by CosyPals. If an order cannot be accepted after payment has been taken, the relevant amount will be refunded.

3. Intellectual Property

The CosyPals name, logo, website content, photographs, designs, text and other intellectual property on the website belong to EKIM ECOM LTD or their respective rights holders. They may not be copied, reproduced or commercially used without permission, except where permitted by law.

4. Website Use and Security

Users must not use the website unlawfully, interfere with its operation, attempt unauthorised access, introduce malicious software or infringe the rights of CosyPals or third parties. Customers are responsible for keeping their own account and password information secure.

5. Events Outside Our Control

CosyPals will not be responsible for delay or failure caused by events outside its reasonable control. Where an order is affected, reasonable steps will be taken to minimise the impact.

6. Governing Law

These terms are governed by applicable UK law, subject to mandatory consumer rights and protections.